Know every customer like your best store manager does.
POS bills, online orders, returns and conversations roll into one customer record — so loyalty, offers and winback campaigns run on what people actually buy.
Every bill, every channel, one record
Connect your POS and storefront; PearlCRM stitches purchases, visits and preferences into a single profile with lifetime value front and centre.
- POS and e-commerce orders deduplicated by phone/email
- Lifetime value, frequency and basket trends per customer
- Store-level views for managers, brand-level for HQ
Points, tiers and winback that pay for themselves
Run a loyalty program without another vendor. Earn rules, tier upgrades and lapsed-customer winbacks trigger straight from purchase data.
- Earn/burn rules by category, store or season
- Lapsed-customer campaigns fire at the right silence
- Offer redemption tracked back to incremental revenue
Retail plumbing, handled
POS integrations
Native connectors for common POS systems; a clean API for everything else.
WhatsApp at scale
Order updates, offers and support on the number customers already message.
Segments that update themselves
VIPs, at-risk, first-timers — membership recalculates as behaviour changes.
Store & campaign analytics
Same-store repeat rates, campaign ROI and category affinities without a data team.
Store-team tasks
Callback lists and VIP alerts routed to the right store, tracked to done.
Consent & privacy
Opt-ins, preferences and deletion requests handled per regulation, per region.
Winback campaigns used to be a quarterly export-and-pray. Now they run weekly on live data and bring back 8% of lapsed customers a month.
Turn transactions into relationships
Bring an export from your POS — we'll show your own customers segmented and a winback ready to send.
Works for single stores, chains and D2C brands